AKS Systems

Boiler call answering

Boiler Call Answering for Heating Businesses in Ireland

Boiler call answering means every call to your heating business is picked up straight away by Alex, an AI receptionist that speaks in your business name, understands whether the caller wants a quote, a service, or a callout, and books the job into your diary. AKS Systems builds, installs, and runs the whole thing for you, so you keep working while the phone is always answered.

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What boiler call answering is

It is a managed phone answering service powered by Alex rather than a person sitting at a desk. When someone rings your number about a boiler and you cannot pick up, Alex answers in your name, including evenings and weekends.

Alex holds a natural conversation, finds out what the caller needs, takes their name, number, address, and the details of the job, and books an appointment into your calendar. If the caller asks something it can answer from the rules you set, such as whether you fit gas or oil, it answers it. If the job is urgent, it follows your emergency process and alerts you straight away. The caller never reaches voicemail and never waits on hold.

Why answering every call matters for a heating business

Most callers who reach voicemail do not leave a message. They hang up and ring the next heating business on the list, and that business gets the work. A single missed call can be a boiler install worth 2,500 to 4,000 euro or a customer who would have come back every year for a service.

Boiler call answering closes that gap. Every caller gets a prompt, professional answer, every job gets captured, and you stop losing work simply because you were under a boiler or asleep. Because it is fully managed, you get all of that without changing how you work or learning any software.

Who this is for

Who boiler call answering is for

This is built for owner-run boiler and heating businesses in Ireland that lose calls because they are busy doing the actual work.

  • Gas and oil boiler installers who cannot stop a job to answer the phone
  • Heating engineers who miss calls in the evenings, at weekends, and in the winter rush
  • Owners tired of paying for leads, then missing the calls those leads make
  • Businesses that want every enquiry captured without hiring a receptionist or a call centre

What is included

Everything is handled for you.

  • Answering the calls you cannot take, in your business name
  • Booking installs, services, and callouts straight into your calendar
  • Capturing caller name, number, address, and job details
  • Automatic confirmations and reminders to cut no-shows
  • Emergency detection and instant alerts to you
  • Monthly tuning and priority support
  • Full setup, build, and management handled for you

The process

How setup works, step by step.

  1. 1

    We learn your business

    On a short call we go through your services, whether you fit gas or oil, your pricing rules, your hours, and how you want different jobs handled.

  2. 2

    We build and configure

    We set Alex up to answer in your name and follow your rules, then connect it to your existing number and calendar.

  3. 3

    We test it with you

    We run real call scenarios, from a boiler quote to a no heat callout, and adjust the wording and behaviour until it sounds right and books correctly.

  4. 4

    We go live and manage it

    We switch it on, keep an eye on every booking, and tune it each month so it keeps improving.

Pricing and timing

What it costs and how long it takes.

Setup usually takes a couple of weeks. We do all the building, configuration, and testing, then switch it on once you are happy with how it sounds. Pricing is simple: from €1,200 to set up and €350 per month, fully managed, with no per-minute charges. If it books you no jobs in the first 30 days, you do not pay for that month.

FAQ

Common questions.

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Ready when you are

Stop losing boiler jobs to a missed call.

Free 15-minute call. No pressure. We'll tell you honestly if it's right for your business.